Terms and Conditions

The Students

To become a student you must:

Book and complete a free trial lesson, register personal details online and pay for a lesson plan in full in advance.

Registration and Lesson Fees

Full payment and confirmation of dates must be received before any enrolment email can be issued. Lesson fees do not include anything other than Lesson tuition. 

Once registration and lesson fees have been paid the student is bound by the Terms and Conditions of the Crownacademy.co.uk website.

All fees are subject to change.

Trial Lesson

One free trial lesson is offered to all students who wish to try our lessons. The time and date of the trial lesson need to be agreed between the student and Crown Academy. Trial Lesson can last up to 20 minutes and will help us determine the student’s level of English for any paid lessons.

Class changes

Students may change class times as often as they wish depending upon the availability of classes at the time required.


Crown Academy reserves the right to alter, cancel or combine classes when necessary, and to change teacher/class allocation when appropriate. Crown Academy cannot guarantee the time of a student’s class although every effort is made to comply with a student’s request. Crown Academy reserves the right to place students in a class of the appropriate level as ascertained in the level test or as deemed necessary by the teacher.


If the student cannot start the lesson/s on the agreed recorded date Crown Academy must be notified with the reason by e-mail in advance of the commencement date. Failure to do so will result in the loss of unattended lessons. Only exceptional circumstances such as family or medical emergency are acceptable as reasons for late arrival. Also, missed lesson replacement must be taken during the same month that the fee was paid, extending to the next month won’t be possible.

Student records

Upon payment of a lesson plan fee the student agrees to the keeping of personal recordsThe student must keep Crown Academy advised of any changes to contact telephone numbers and e-mail. Student records are confidential.

Refunds and Extension of lessons

All refunds are subject to a £15 administration charge. Refund or extension can only be made if the student make his/her request in writing by email). All refunds or extension can only be made at the discretion of the company’s Managing Director. The student must have genuine reason to ask for refund and be able to prove it.

In some cases it will be necessary for Crown Academy to verify a student’s status before issuing a refund. Until Crown Academy is fully satisfied that the student qualifies for a refund no money can be returned.

At least 24 hours’ notice is required in all cases; any other consideration is entirely at the discretion of the company’s Managing Director. Fees can be returned only to their origin and only by the method by which they were received.

Payment by a third party

Where lesson fees are paid by a person other than the student, a refund or lesson plan transfer can only be made with the written consent of both parties. Fees will only be refunded to the payer. (See above).


Crown Academy reserves the right to refuse to teach any student whose behaviour causes annoyance, distress or offence to others. Persistent offenders will have their lessons cancelled.


Crown Academy reserves the right and retains copyright to all promotional photographs which may be taken of students during lessons.

No personal details of students will be passed to third parties, except the appropriate authorities, without prior consent.


Crown Academy makes every effort to ensure the accuracy of all printed and promotional material, and all information is correct at the time of printing. Crown Academy reserves the right to change information at any time and will endeavour to give sufficient notice of any changes.

Our promotional and marketing material is meant for illustration purposes only and does not constitute any contractual agreement between Crown Academy and any other person.

Lastly, in all cases the decision of the Managing Director of Crown Academy will be final and binding.


© 2020 Crown Academy Ltd

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